We offer a wide range of office furniture, including desks, chairs, tables, storage solutions, cubicles, and ergonomic accessories.

Yes, we offer customization options for many of our furniture products, including fabric choices, finishes, sizes, and configurations to suit your specific needs and preferences.

We carry a selection of reputable brands known for their quality and durability, ensuring that you have access to the best furniture options available.

Yes, we provide delivery and installation services to ensure that your furniture is safely delivered, assembled, and installed at your desired location.

Lead times for delivery may vary depending on the type of furniture and customization options chosen. Our sales team can provide you with estimated lead times for your specific order.

We have a return policy in place for unused and undamaged furniture items. Please refer to our return policy for specific details and guidelines.

Yes, many of our furniture products come with manufacturer warranties to provide you with peace of mind regarding the quality and longevity of your purchase.

Yes, we can provide you with catalogs, brochures, and samples to help you explore our furniture options and make informed decisions.

Yes, we offer financing options to help make your furniture purchase more manageable. Our sales team can provide you with information on available financing plans.

Absolutely! We welcome consultations to help you view our furniture collections, discuss your needs, and receive personalized recommendations from our team.

You can contact our customer support team via phone, email, or through our website. Our team is here to assist you with any questions or concerns you may have before, during, or after your purchase.

We ship to the contiguous USA (excluding Alaska and Hawaii). Right now, we don’t ship internationally.

While you are more than welcome to use freight forwarding, package manager, or parcel locker services, be mindful of the following considerations:

KC Office won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to the freight forwarder, off-site package management, or third-party package locker. This means that KC Office isn't able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package manager or third-party package locker. You should instruct the freight forwarder, off-site package manager, or third-party package locker to refuse goods that arrive damaged. Goods lost after being received by them will be your responsibility.

*If you use a third-party service to deliver items outside of the continental US or Canada, all KC Office Warranty and Return policies will be void.

In order to ship fast, we start processing orders as quickly as possible, which means we can't make any changes once an order is confirmed.

Not to worry, though! There's a grace period (1 hour) after purchase where you can cancel any in-stock item. Pre-orders can be cancelled at any time before being processed. You can do this via your confirmation email. Please note if you need to change the color/style or change payment method you will need to cancel your current order and place a new order.

If these options aren't visible, it means fulfillment is already in progress, and modifying or cancelling isn't possible. Once your order is processed, changes will be treated as a return. We're here to help, so feel free to reach out if you have any questions!

When you order from the KC Office website, you'll enjoy shipping on most orders via UPS or FedEx ground service. Shipping for in-stock products usually takes between 5-10 business days in the contiguous US and Canada, but always check the estimated shipping time on the product page and in your confirmation email to get the best estimate.

We do have some manufactures that ship via freight carrier LTL. These orders will require to have a dock or you will need to remove from the back of the truck. View are shipping terms.

Your products will arrive in 1 box or 2 - 3 boxes: chairs/accessories arrive in a single box, our Standing Desk and arrive in 2 boxes, and our Office Desk arrives in 3 boxes.

Depending on the size of your order, your delivery may ship via LTL (Less-Than-Truckload). In these cases, your items will be organized and shipped on a pallet from our warehouses. We do this to help reduce the damage to a large set of products during transit, and it allows your delivery to arrive all at once, resulting in fewer lost packages and delays. You can learn more about the LTL shipment process below:

LTL Shipment Steps:

1. Your order is submitted to our warehouse and picked and organized onto a pallet depending on your order size.
2. Your order will then be delivered to your local area, and you will usually receive a call/email from our partners to inform you of the date of delivery. You may not receive a call/email from our delivery partner, as this varies locally, but in these rare cases, they will inform the building's reception/lobby once they have arrived.
3. On your confirmed delivery date, the driver should arrive within the agreed-upon window and will drop off your pallet either curbside or into your loading dock if you have one.

*Please note that all deliveries are curbside for LTL orders. If you are in a multi-office high-rise, the driver will drop off the order either at your building's loading dock, or just outside the front door if no dock is available.

Finally, please note that these lead times are estimates based on our experience and are not guarantees. If you notice any damage to your order, reach out to us within 3 business days with photos of the damage.

Depending on the type and quantity of products you purchase, your order may need to be shipped palletized to mitigate transit damage and ensure simultaneous arrival of your entire order. You can find some general guidelines for if your order will ship via LTL below:

If you've purchased the following products/quantities, your order will ship via LTL:

• 3 or more desks (Office Desk, or Standing Desk)
• 20 or more chairs (any)

Once you place your order with us, you will also receive a special email indicating that your order will be shipping via our freight partners. This email will also let you know what you can expect!

We do offer a Trade Program for qualified professionals!

You can send a quick email to hi@kcofficedesign.com. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.

If you or your organization are tax exempt, feel free to place your order online as usual! Once you receive your confirmation email, reach out to hi@kcofficedesign.com with your order number and tax exemption certificate. Once it has been reviewed by our team, we're more than happy to retroactively refund the tax to your original form of payment.

KC Office offers white glove delivery in available regions. This means we'll work with a vetted installation team to assemble and deliver your furniture for you!

White glove service is available as an optional add-on for purchases in eligible regions above a minimum threshold, and is mandatory for most enterprise products and bulky items like conference tables, cubicles, and benching. If you'd like White Glove service and are eligible for it, a project manager will reach out to you to coordinate.

If you represent a business and want a complete installation experience for a larger office, including our free design and planning services, reach out to our sales team. Otherwise, read on for how it works:

White Glove Delivery Steps:

1. Once your order is placed, it will be shipped to a vetted installation partner.
2. Once your order arrives at our partners' warehouse, your items will be inspected for any damages and fully assembled. You'll then be contacted via phone or email within 2 - 5 business days to schedule a delivery time.
3. Once a delivery time is scheduled, our partners will arrive with all of your furniture and place within the room of your choosing.

With everything assembled and in your room of choice, you can relax and enjoy your new KC Office office setup!

*If you notice any damage or issues with your furniture once it has arrived, please reach out to us by filling out our contact form.

Please note that these lead times are estimates based on our experience and are not guarantees.